Contact, FAQ


For inquiries, please fill in the required items in the form below and contact us.
Please note that it may take us some time to reply.

*Marked is a required item.


When is check-in and check-out?
Check-in is from 15:00 to 23:00 and check-out until 12:00.
Please note that we cannot extend stays when you have arrived.
Can I smoke?
The entire building is non-smoking. We have a smoking area outside the building.
Is there a parking lot?
We have no parking space. Please use a general coin parking nearby.
If I use an accommodation plan with meals, can you consider food allergies when preparing food?
There is a limit of ingredients that we can handle. For more information, please contact us in advance.
Is there Internet available in the guest rooms?
Free WiFi is available in all guest rooms and the lobby lounge.
Is it possible to send luggage to the hotel before arrival?
Please fill in the dates of stay and the name of guests in the remarks column.
Please send to this address below:
85-1, Shirakawabashi Nishiiri Imakojicho, Sanjo-dori, Higashiyama-ku, Kyoto 605-0023
We can also arrange shipping from the hotel.
How far is it from the nearest station?
It is a 1-minute walk from Higashiyama Station on the Tozai Subway Line.